We offer multiple ways to get in touch, including phone, live chat, email, and ticket support.
Please see the options below to contact us.
Ticket Support (24/7)
We provide 24/7 technical support via our ticketing system.
If you are an existing customer, please log in to your account and submit a ticket:
TrexHost Control Panel -> Help Center -> My Tickets -> Open a New Ticket
Control Panel URL: https://cp.trexhost.com
This ensures faster response times and proper handling of your request.
Even for general inquiries or pre-sales questions, you can start a trial hosting account and submit a ticket through the Control Panel for assistance.
Live Chat & Phone Support (Daily)
Our live chat and phone support handle only general inquiries and pre-sales questions, and they operate during the working hours listed below.
Support Hours (Monday – Friday):
- 09:00 AM – 05:00 PM (GMT/UK)
- 04:00 AM – 12:00 PM (EST/USA)
- 07:00 PM – 03:00 AM (AEST/AU)
Phone Numbers:
- US: +1-855-211-0932
- US: +1-727-546-4678
- UK: +44-20-3695-1294
- AU: +61-2-8417-2372
Email Support
Prefer email? Feel free to reach out anytime.
- Email: support@trexhost.com
- Or use our contact form: https://trexhost.com/contacts/
Support Policy
- Live chat & phone: Pre-sales and general inquiries only
- Technical support: Handled exclusively via tickets (24/7)
Need Help Getting Started?
Our team is ready to assist you — reach out anytime and get your website online faster.